StreetLight is hiring a
Customer Success Associate

Summary

The job is for a Customer Success Associate at StreetLight, a subsidiary of Jacobs. The role involves helping customers adopt StreetLight's analytics platform and other products for data-driven mobility decisions. The position is remote with travel requirements and offers a salary range of $80,000 - $110,000 OTE.

Requirements

• 3+ years of experience in transportation planning or transportation engineering at a public sector agency or consulting firm, or in a customer facing role in a mobility company
• Bachelor's degree required
• Ability to work in a fast-paced environment where time/task management and prioritization are essential skills
• Strong collaboration skills and the ability to work in a team selling environment
• Team-oriented, flexible, and able to see the “big picture” - because our entire team must work together effectively to achieve the team goals and for StreetLight to be successful
• Excellent communication skills - written and verbal
• Comfortable presenting to large audiences, virtually and occasionally in-person
• Quick learner with problem-solving abilities and a strong understanding of user needs
• Must be willing and able to travel regularly as needed to achieve objectives, typically a few times a quarter

Responsibilities

• Develop and execute onboarding plans for new customers
• Work closely with the Customer Success team on a diverse set of transportation customers to help them successfully adopt StreetLight products
• Implement best practices and guidelines for customer engagement (including onboarding, training, and adoption) to help meet the company’s renewal targets
• Proactively manage customer engagement and adoption throughout the lifecycle of the subscription
• Use available tools to analyze subscription usage, identify adoption issues, and develop engagement strategies to reduce churn
• Develop and maintain proficiency and knowledge of StreetLight products, including StreetLight InSight®, to engage and guide customers in drawing value from their purchases
• Develop customer-segment plans to enable on-going learning opportunities related to the use of Big Data for transportation and additional ways to use the StreetLight InSight® analytics platform and other StreetLight products
• Partner with colleagues on the Customer Success team to ensure customers achieve a return on investment for their subscriptions
• Serve as a voice of the customer in sharing product feedback and facilitate opportunities for customers to interact with StreetLight’s Product team
• Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward adoption and value-generation

Preferred Qualifications

Comfortable working with data, using analytical tools, and identifying patterns. Bonus for SaaS tools

Benefits

• Eligible employees and their dependents may elect medical, dental, vision, and basic life insurance
• Employees are able to enroll in the company’s 401k plan, and, if eligible, a deferred compensation plan and Executive Deferral Plan
• Employees will receive 17 days of vacation per year, seven paid holidays, plus floating holidays and caregiver leave
• Hired applicants will be able to purchase company stock
• There is an opportunity to receive a performance discretionary bonus