Viz.ai is hiring a
Customer Success Associate

Summary

Join Viz.ai as a Customer Success Associate (East) and collaborate with internal teams to deliver exceptional customer experiences, optimize customer engagement data, and lead user training sessions.

Requirements

• Must have healthcare experience in a Customer Success, Account Management, Sales or Marketing role OR clinical experience
• Minimum 2+ years in account management or related experience
• Strong knowledge of US healthcare systems
• Outstanding track record of working with customers
• Experience with healthcare workflows and/or process improvement preferred

Responsibilities

• Report directly to the Customer Success Area Director
• Collaborate with Customer Success Managers to support strategic customers
• Help the CSMs optimize the customer’s experience to exceed expectations and deliver meaningful results
• Lead user training sessions for sites within the East region
• Monitor customer engagement data, share data with customers and implement solutions to drive engagement to ensure product adoption
• Proactively monitor, document, and address potential risks
• Track and assist with high priority support tickets
• Generate needed customer marketing materials
• Support customer facing meetings, both remote and in-person
• Help to standardize processes and reporting across the CSM team

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Generous vacation