Remote Customer Success Business Partner

Summary

Join Anaplan as an Associate Customer Success Business Partner (CSBP) and play a pivotal role in ensuring the success of our Middle East and Africa customers. You will be the primary point of contact, collaborating with internal teams to drive value and exceptional ROI. Your responsibilities include managing customer portfolios, developing account strategies, guiding customers in aligning Anaplan capabilities with their business goals, and proactively addressing challenges. You will also act as a customer advocate, fostering community engagement, and ensuring customer education and enablement. This role requires a proactive, strategic approach to customer success, expansion, and platform optimization. Anaplan offers a diverse and inclusive work environment.

Responsibilities

• Own and manage a portfolio of customers to drive adoption, satisfaction, retention and expansion
• Serve as a trusted advisor and thought leader in leveraging Anaplan to achieve customers' strategic objectives
• Collaborate closely with Sales, Professional Services and Partner teams to co-create and execute customer account strategies
• Identify opportunities for upselling, cross-selling, and further expansion within existing accounts, focusing on business impact and maximising ROI
• Guide customers in aligning Anaplan capabilities with their key business goals
• Enable a data-driven approach to planning and forecasting, demonstrating how Anaplan facilitates business agility and strategic decision-making, capturing the delivered value
• Continuously monitor customer engagement, platform utilisation and business outcomes
• Build and execute tailored customer success plans to ensure consistent value delivery and proactively address any challenges or barriers to success
• Act as the voice of the customer internally, advocating for customer needs and feedback to influence Anaplan’s roadmap and innovation pipeline
• Ensure customers are represented and championed across internal teams
• Foster customer engagement by connecting them with the broader Anaplan community, user groups, and industry events
• Promote the sharing of best practices to drive collaboration and knowledge exchange
• Partner with internal support teams to resolve platform challenges, maintaining customer trust and confidence
• Ensure customers are equipped with the knowledge and tools needed to leverage Anaplan effectively
• Drive customer enablement initiatives through training programs, workshops, and onboarding sessions to support sustainable user adoption

Preferred Qualifications

• Desire to build upon experience in customer success management, account management, or client services within a SaaS environment
• Understanding of business processes, planning, and forecasting
• Consultative mindset with the ability to align technical solutions with business needs and objectives
• Excellent relationship-building skills, with the ability to collaborate across functions and levels of an organisation
• Strong communication and presentation skills to influence both customer stakeholders and internal teams

Benefits

#LI-Remote