Client Success Business Partner

Summary

Join DaCodes, a leading software and digital transformation firm, as a Client Success Business Partner! In this strategic role, you will bridge the gap between clients and our talented team, ensuring high client satisfaction and employee performance. You will manage client relationships, oversee talent allocation, monitor performance, and support overall success. The ideal candidate possesses strong experience in client relationship management and HR operations within the IT and nearshoring industries. This position requires a proactive, solution-oriented individual with a proven track record in client success and HR operations. DaCodes offers a versatile and agile work environment with opportunities for professional growth. We offer competitive benefits and a multicultural work environment.

Requirements

• Proven experience in managing client relationships within the IT industry or nearshoring services
• Demonstrable experience in human resources managing talent in roles with direct client contact, ensuring alignment with project requirements and providing excellent service
• Solid knowledge of performance management, including setting expectations, monitoring performance, and troubleshooting
• Ability to communicate effectively with clients and collaborators, ensuring that expectations are met and exceeded
• Experience offering and promoting services to clients to align with their changing needs
• Problem-solving skills and ability to act as a mediator between clients and collaborators
• Familiarity with HR policies and practices, especially regarding vacations, attendance, and compliance
• Experience working with tools such as Google Calendar, Workable, Circle Back, or project and HR management tools
• Strong organizational skills to handle multiple client accounts and projects simultaneously

Responsibilities

• Serve as the main point of contact for clients, ensuring their satisfaction and proactive communication
• Conduct regular follow-ups with clients to gather feedback and assess their needs, including identifying new vacancies or staffing requirements
• Offer and promote the company's additional services, ensuring that clients are aware of our full service offering
• Monitor and support the performance of the collaborators assigned to clients, ensuring that all team members meet or exceed expectations
• Ensure that talent is aligned with client needs, including skills matching and performance tracking
• Address any challenges related to team performance or deliverables, escalating issues as needed
• Conduct regular follow-ups with collaborators to ensure they are meeting the objectives of their assignment and adhering to company policies
• Maintain regular communication with collaborators to ensure they are properly introduced to their assignments, meet project requirements, and follow established processes
• Ensure that collaborators follow company policies regarding attendance, vacations, and other HR-related matters
• Work closely with the HR and Administration department to ensure smooth onboarding, continuous training, and other talent management processes
• Foster a positive work environment, addressing any concerns related to collaborator engagement or satisfaction
• Act as a liaison between the client and talent, ensuring that the needs of both parties are consistently met
• Ensure that all assignments run smoothly and intervene when necessary to guarantee success
• Provide regular updates and reports to senior management on client satisfaction and talent performance

Preferred Qualifications

• University degree in Business Administration, Human Resources, or a related field
• Prior experience in a similar Client & Talent Success or Client Operations role in the nearshoring or IT services sector
• Knowledge of agile methodologies and familiarity with project management tools is a plus
• Strong interpersonal skills and ability to build and maintain relationships with clients and collaborators
• High attention to detail and commitment to delivering high-quality services
• Proactive and able to take initiative to solve problems and improve client satisfaction
• Ability to work independently and as part of a team
• Excellent communication skills, both written and verbal

Benefits

• Remote work/Home office
• Work from Monday to Friday
• Legal benefits
• Vacations *You can use these days after 6 months in the company
• Day off on your birthday
• Major medical insurance
• Life insurance
• Virtual integration events and interest groups
• Meetup with special guests from companies and professionals in the IT area and prestigious Universities
• Access to courses and certifications
• Multicultural work teams
• English classes
• Opportunities in our different business lines