Remote Customer Success Engineer

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Algolia

๐Ÿ“Remote - France

Job highlights

Summary

Join us as a Customer Success Engineer at Algolia, where you will serve as a designated technical contact and trusted advisor to our customers. As the key member of the Customer solutions team, you will act as the main liaison on client-facing technical topics, ensuring the resolution of complex issues with full context and understanding of the customer's specific product and technology environment.

Requirements

  • Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
  • Experience with REST API, database management, and web development technologies
  • Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
  • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
  • Excellence in time management, task prioritisation, and evaluation of situational urgency
  • Fluency in French and English

Responsibilities

  • Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
  • Scope, shape and present technical workshops to drive Algoliaโ€™s adoption
  • Advise Algoliaโ€™s customers on the best technical and industry practices around search implementation and optimisation
  • Work closely with your accountโ€™s Customer Success Manager to ensure the customerโ€™s long term health through a world-class support experience
  • Work across the organisation and escalate as necessary for confirmation of solutions or other options
  • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
  • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
  • Proactively identify and work with the customer to resolve technical risks and bottlenecks
  • Provide guidance on how to optimise the use of their environment

Benefits

Remote work

This job is filled or no longer available

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