Remote Customer Success Engineer
closedAlgolia
๐Remote - France
Job highlights
Summary
Join us as a Customer Success Engineer at Algolia, where you will serve as a designated technical contact and trusted advisor to our customers. As the key member of the Customer solutions team, you will act as the main liaison on client-facing technical topics, ensuring the resolution of complex issues with full context and understanding of the customer's specific product and technology environment.
Requirements
- Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python
- Experience with REST API, database management, and web development technologies
- Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
- Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels
- Excellence in time management, task prioritisation, and evaluation of situational urgency
- Fluency in French and English
Responsibilities
- Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
- Scope, shape and present technical workshops to drive Algoliaโs adoption
- Advise Algoliaโs customers on the best technical and industry practices around search implementation and optimisation
- Work closely with your accountโs Customer Success Manager to ensure the customerโs long term health through a world-class support experience
- Work across the organisation and escalate as necessary for confirmation of solutions or other options
- Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
- Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
- Proactively identify and work with the customer to resolve technical risks and bottlenecks
- Provide guidance on how to optimise the use of their environment
Benefits
Remote work
This job is filled or no longer available
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