Algolia is hiring a
Customer Success Engineer

Summary

Join Algolia as a Customer Success Engineer (CSE) to serve as a designated technical contact and trusted advisor to our customers. As the key member of the Customer Solutions team, you will act as the main liaison on client-facing technical topics, ensuring the resolution of complex issues with full context and understanding of the customer's specific product and technology environment.

Responsibilities

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
• Scope, shape and present technical workshops to drive Algolia’s adoption
• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class technical advisory experience
• Work across the organization and escalate as necessary for confirmation of solutions or other options
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
• Proactively identify and work with the customer to resolve technical risks and bottlenecks
• Provide guidance on how to optimize the use of their environment