Remote Customer Success Engineer

Summary

Join our global Customer Success organization as a key member and act as a technical leader at Tines, helping customers understand the value of workflow automation across their organization. Work closely with teams to ensure we are building the correct roadmap to support our customers' needs.

Requirements

• 3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering OR Customer Success Engineering)
• Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
• A passion for becoming an expert in a software solution like Tines
• Curiosity to learn new technologies from both a Tines and customer perspective
• Experience reading API docs and using an API to connect tools
• A degree in computer science and/or experience with programming or scripting languages
• Experience in enterprise security tools is a bonus, but not required
• Passionate about supporting customers and helping them automate their repetitive and manual workflows
• Comfortable in a fast-paced environment

Responsibilities

• Design and Develop Automation Stories in Tines connecting tools together using their APIs
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Educate customers on how to get started, refine, and expand their automation use cases
• Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
• Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
• Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
• Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
• Support Professional Services engagements to increase rapid adoption among our customers
• Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc