Remote Customer Success Engineer

Summary

Join our team as a Senior Customer Success Engineer and help customers automate repetitive tasks without writing any code. You will design and develop automation stories in Tines, work closely with customers, deliver professional services engagements, and educate customers on best practices.

Requirements

• 8+ years of experience supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
• Experience with application deployment using Docker, Fargate, Kubernetes or similar technologies
• A passion for becoming an expert in a software solution like Tines
• Curiosity to learn new technologies from both a Tines and customer perspective
• Experience reading API docs and using an API to connect tools
• Experience scoping and delivering professional services, or similar engagements
• A degree in computer science and/or experience with programming or scripting languages

Responsibilities

• Design and Develop Automation Stories in Tines connecting tools together using their APIs
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Deliver and support Professional Services engagements with our Project Management Team to increase rapid adoption among our customers
• Educate customers on best practices in process automation and optimization
• Partner with Customer Success Managers to review the health of customers and develop success plans for your accounts
• Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
• Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
• Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
• Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc

Benefits

Remote work