Remote Customer Success Engineer

Summary

Join our dynamic team at Endor Labs as a Customer Success Engineer, where you'll be the technical champion for our customers, designing and implementing cutting-edge code and dependency scanning mechanisms, and building strong bonds with clients. As a seasoned software engineer, you'll innovate and implement solutions that set new industry standards, while prioritizing quality over speed and scope.

Requirements

• Bring 4-10 years of in-depth experience in software engineering, with a strong command of programming languages, application security, and DevOps practices
• Showcase your proven track record in crafting custom technical solutions and thriving in customer-facing roles
• Be a passionate advocate for customer success, with a knack for building secure and scalable solutions from scratch
• Possess stellar communication skills that enable you to demystify complex technical concepts
• Adopt a proactive, anticipatory approach to problem-solving

Responsibilities

• Innovate and Implement: Design and roll out cutting-edge code and dependency scanning mechanisms using Maven and Gradle
• Be the Technical Maestro: Become the primary technical contact for our customers, guiding them with a blend of deep technical know-how and genuine empathy
• Customize and Create: Tailor our top-tier security solutions to fit into the most sophisticated customer environments
• Solve with Speed: Leap into action when technical issues arise, using your advanced troubleshooting expertise and comprehensive understanding of programming and DevOps
• Build Strong Bonds: Forge lasting relationships with a diverse range of clients—from agile startups to global enterprises—becoming their trusted advisor and tech advocate
• Collaborate and Innovate: Work hand-in-hand with our engineering teams, turning customer feedback and troubleshooting insights into groundbreaking product improvements
• Champion Security: Lead the charge in promoting robust security practices, helping developers write secure code with ease through your expert support and guidance
• Lead and Strategize: Manage high-impact technical integration projects with strategic finesse, offering top-tier guidance both internally and externally

Benefits

• Competitive salary and comprehensive benefits
• Flexible PTO to maintain a healthy work-life balance