Customer Success Engineer

Summary

Join Endor Labs as a Customer Success Engineer and become a technical champion for our customers, leveraging your software engineering expertise to design and implement cutting-edge code and dependency scanning mechanisms. You will serve as the primary technical contact for customers, providing guidance and support throughout the pre-sales and post-sales processes. Tailor our security solutions to meet customer needs, creating bespoke solutions when necessary. Quickly resolve technical issues, build strong client relationships, and collaborate with engineering teams to improve our products. Lead technical integration projects, promoting robust security practices and guiding developers in writing secure code. This role requires strong English language skills.

Requirements

• Bring 4-10 years of in-depth experience in software engineering, with a strong command of programming languages, application security, and DevOps practices
• You’re a coding aficionado who’s navigated the complexities of modern tech stacks with finesse
• Showcase your proven track record in crafting custom technical solutions and thriving in customer-facing roles
• You excel at managing project-based work and turning unique challenges into streamlined, effective outcomes
• Be a passionate advocate for customer success, with a knack for building secure and scalable solutions from scratch
• Your dedication to creating impactful, reliable solutions drives our customers’ success
• Possess stellar communication skills that enable you to demystify complex technical concepts
• You have a talent for translating intricate details into clear, accessible language for diverse audiences
• Adopt a proactive, anticipatory approach to problem-solving
• You’re adept at predicting customer needs and crafting strategic, innovative solutions that align with their long-term goals
• Strong English language skills are needed

Responsibilities

• Design and roll out cutting-edge code and dependency scanning mechanisms using Maven and Gradle
• Turn complex challenges into sleek, efficient solutions that set new industry standards
• Become the primary technical contact for our customers, guiding them with a blend of deep technical know-how and genuine empathy
• Navigate through pre-sales and post-sales stages, addressing and solving intricate technical puzzles
• Tailor our top-tier security solutions to fit into the most sophisticated customer environments
• When needed, craft bespoke solutions that push the boundaries of innovation, drawing on your robust software engineering skills
• Leap into action when technical issues arise
• Use your advanced troubleshooting expertise and comprehensive understanding of programming and DevOps to keep our customers on the path to success
• Forge lasting relationships with a diverse range of clients—from agile startups to global enterprises—becoming their trusted advisor and tech advocate
• Work hand-in-hand with our engineering teams, turning customer feedback and troubleshooting insights into groundbreaking product improvements
• Lead the charge in promoting robust security practices, helping developers write secure code with ease through your expert support and guidance
• Manage high-impact technical integration projects with strategic finesse, offering top-tier guidance both internally and externally
• Your strategic decisions will help drive our solutions forward and ensure client success

Benefits

• Competitive salary and comprehensive benefits
• Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
• Opportunities for co-working and team meetups to foster collaboration
• Endor Labs is a remote-first company, with team members distributed across various time zones