Customer Success Engineer

Summary

Join Hightouch's Customer Success Engineering team and play a crucial role in ensuring customer success with our Composable CDP platform. You will work directly with users, answering questions and providing technical support via various channels. This role demands strong organizational skills, multitasking abilities, and a technical understanding of APIs and SaaS tools. You'll collaborate closely with various teams across the organization, contributing to a positive customer experience and company growth. The ideal candidate is a self-starter, comfortable with ambiguity, and thrives in a fast-paced startup environment. Hightouch offers a competitive salary and a remote-friendly work environment.

Requirements

• 2+ years in a customer-facing role
• Experience supporting enterprise customers
• Technical background either through experience or education
• Conversant in SQL or willing to learn the basics and a few more advanced topics
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition, and humility
• Excellent verbal and written communication skills
• Ability to adapt to an ever-changing work environment
• Thorough understanding of the technology industry and its players
• Located in Central or Mountain timezone

Responsibilities

• Work directly with all users to ensure they can get the most value from the platform
• Answer questions in Intercom, Slack, on the phone, or through email
• Provide technical support requiring an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g., CRMs, ESPs, ERPs, etc…), and the basic building blocks of customers’ use data
• Collaborate tightly with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
• Be an important member of an exceptional company
• Ask questions when unsure
• Take initiative when passionate about a topic/solution/process
• Be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player

Benefits

• Salary range for this position is $85,000-$120,000 USD per year which is location independent in accordance with our remote-first policy
• Remote-friendly