Customer Success Engineer

Summary

Join Moveworks as a Customer Success Engineer (CSE) and become a technical expert on their AI platform, driving value for customers. You will work closely with the Customer Success team to understand product requirements and deliver the Moveworks AI platform to customers. As a CSE, you will play an advisory role, build long-term relationships, and ensure optimal customer experience. You will be a technical customer advocate, working closely with Product Management, Engineering, and R&D teams to influence product features based on customer feedback. This role is dynamic and highly cross-functional, offering the opportunity to do the best work of your career and help build an enduring company.

Requirements

• You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant
• You have hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API
• You have a good understanding of data modeling and data pipelines
• Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
• You are proficient in writing scripts or automations in iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services
• You are confident in your communication and interpersonal skills
• You have a great track record of driving successful technical adoption with medium to large-sized projects
• You have hands-on experience in administering and deploying enterprise solutions
• You have working knowledge of IT infrastructure and integrating large SaaS platforms
• You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
• You have familiarity with Linux and Windows environments and using the command line
• You possess a bachelor’s degree or higher in Computer Science or a related field
• You are willing to travel 10 - 25% of the time

Responsibilities

• You will work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.)
• You will integrate and implement Moveworks solutions to customers' platform and backend systems in a secure and performant manner
• You will provide consulting for customers to advise them on how to best achieve their use cases by leveraging the Moveworks Platform
• You will work closely with engineering and product teams on new product rollouts to ensure scheduled targets are met during implementation, and onboarding
• You will be our customer advocate in influencing product roadmap, product improvements, and product feedback
• You will serve as a point of escalation for complex technical support issues
• You will be expected to track your time on a weekly basis

Preferred Qualifications

Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g. Okta, Active Directory) is a plus

Benefits

• Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans
• Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law