Customer Success Engineer

Summary

Join Tines, a leading workflow automation platform, as a remote Customer Success Engineer based in the EST timezone. As a key member of our global Customer Success organization, you will act as a technical leader, helping customers understand and utilize the value of workflow automation. You will work closely with customers during onboarding and expansion, partnering with Customer Success Managers to ensure client success. Collaboration with internal teams (Product, Design, Engineering, Sales, and Marketing) is crucial to shape our product roadmap based on customer needs. This role requires a passion for helping customers automate tasks and experience with APIs. The target annual earnings range from $120K to $135K.

Requirements

• 3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering OR Customer Success Engineering)
• Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
• A passion for becoming an expert in a software solution like Tines
• Curiosity to learn new technologies from both a Tines and customer perspective
• Experience reading API docs and using an API to connect tools
• A degree in computer science and/or experience with programming or scripting languages
• Applicants for this opportunity must be authorized to work for any employer in the U.S

Responsibilities

• Design and Develop Automation Stories in Tines connecting tools together using their APIs
• Work closely with customers while they onboard, grow, and expand their usage of the platform
• Educate customers on how to get started, refine, and expand their automation use cases
• Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
• Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
• Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
• Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
• Support Professional Services engagements to increase rapid adoption among our customers
• Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc

Preferred Qualifications

• Experience in enterprise security tools is a bonus, but not required
• Passionate about supporting customers and helping them automate their repetitive and manual workflows
• Comfortable in a fast-paced environment

Benefits

• Target Annual Earnings (salary + commission): $120K-135K
• Remote role