Remote Customer Success Engineer, Infrastructure

Summary

Join Plotly's Customer Success & Support team as a Customer Success Engineer, Infrastructure to help enterprise customers install, optimize, and use our commercial enterprise product offerings.

Requirements

• 2+ years or more of Linux systems administration and general networking experience
• Basic understanding of client-server architecture in the context of web applications / a PaaS
• 2+ years of experience providing system-level customer support
• 2+ years of experience with at least one public cloud environment
• 1+ years of experience with Kubernetes
• 1+ years of experience with Docker
• Familiarity reading and understanding code in at least one programming language, such as Bash or Python

Responsibilities

• In collaboration with our Product Development team, give direct, in-depth support to customers installing, upgrading, and using our products
• Develop and maintain a deep understanding of the environments where Plotly customers deploy and use our products (on premise, AWS, Azure, GCP)
• Seek to understand customer needs and help them appropriately optimize the custom configuration of their Plotly Enterprise instances
• With the Engineering and Customer Success teams, develop ways to improve and streamline processes to help our customers quickly reach peak efficiency with our product
• Identify and communicate product and documentation improvements

Preferred Qualifications

Familiarity with any of LDAP, SAML, Windows enterprise systems administration

Benefits

• Comprehensive health coverage
• Generous PTO
• Parental leave top-up program
• Stock options for all full-time employees
• Learning & development program
• Remote-first work
• Home office support