Plotly is hiring a
Customer Success Engineer, Remote - United Kingdom

Summary

The job is for a Customer Success Engineer, Infrastructure role at Plotly, focusing on helping enterprise customers with installation, optimization, and use of Plotly's commercial enterprise product offerings. The candidate should have relevant technical skills and professional skills such as clear communication, collaboration, autonomy, good documentation practices, and troubleshooting abilities.

Requirements

• 2+ years or more of Linux systems administration and general networking experience
• Basic understanding of client-server architecture in the context of web applications / a PaaS
• 2+ years of experience providing system-level customer support
• 2+ years of experience with at least one public cloud environment
• 1+ years of experience with Kubernetes
• 1+ years of experience with Docker
• Familiarity reading and understanding code in at least one programming language, such as Bash or Python

Responsibilities

• Provide direct, in-depth support to customers installing, upgrading, and using Plotly's products
• Develop and maintain a deep understanding of the environments where Plotly customers deploy and use our products (on premise, AWS, Azure, GCP)
• Seek to understand customer needs and help them appropriately optimize the custom configuration of their Plotly Enterprise instances
• Develop ways to improve and streamline processes to help our customers quickly reach peak efficiency with our product

Preferred Qualifications

Familiarity with any of LDAP, SAML, Windows enterprise systems administration

Benefits

• Comprehensive health coverage
• Generous PTO
• Parental leave top-up program
• Stock options for all full-time employees
• Learning & development program
• Remote-first work
• Home office support
• Employee led DE&I resource group
• Plotly Community Forum