Quantum Metric is hiring a
Customer Success Engineer

Summary

The job is for a Customer Success Engineer at Quantum Metric, a remote-first company that values diversity and offers coaching and training programs. The role involves supporting clients, managing technical details of their implementation, onboarding, adoption, and growth. Past experience in digital solutions, professional services, customer success, sales engineering, or other client-facing roles is preferred.

Requirements

• Past experience developing, implementing, or managing digital solutions
• Experience with web technologies, analytics, front-end development, and best practices for UX/UI
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
• Must exhibit proficiency in JavaScript development
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts & diagnose issues
• Familiarity with the page load lifecycle & techniques for performance optimization
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Excellent verbal and written communication skills with exemplary presentation skills
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical

Responsibilities

Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption, and growth

Preferred Qualifications

Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred

Benefits

• 10% travel
• Compensation: $90,000 - $120,000 base and 12% bonus eligible
• Group benefits: Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company), Employee Assistance Programs (EAP), Telehealth options, Voluntary Life & AD&D, STD, LTD, Healthy Rewards – Discount Programs, Calm App access, 401k and Options / Equity, 13 company holidays, Unlimited Paid Time Off, Sick leave, Parental/Adoption Leave
• In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building