Customer Success Engineer

Summary

Join Quantum Metric as a Customer Success Engineer and help support a portfolio of clients, managing their implementation, onboarding, adoption, and growth. You will understand client obstacles, guide them in defining requirements, and create innovative solutions for their success. Adapt quickly to changing priorities and operate in an ever-changing work environment. Develop custom JavaScript functions, configure alerts and dashboards, and provide real-time visibility to clients. This role requires experience in digital solutions, web technologies, and analytics, along with proficiency in JavaScript and familiarity with various digital analytics platforms. Quantum Metric offers a remote-first work environment, excellent benefits, and opportunities for professional development.

Requirements

• Past experience developing, implementing, or managing digital solutions
• Experience with web technologies, analytics, front-end development, and best practices for UX/UI
• Must exhibit proficiency in JavaScript development
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts & diagnose issues
• Familiarity with the page load lifecycle & techniques for performance optimization
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
• Excellent verbal and written communication skills with exemplary presentation skills
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
• 10% travel

Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
• Architect : Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
• Engineer : Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms

Preferred Qualifications

• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Healthy Rewards – Discount Programs
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)