Customer Success Engineer

Summary

Join SingleStore's Customer Success team and co-own a portfolio of accounts, building strong relationships and expanding SingleStore's presence. You will manage the post-sales customer lifecycle, focusing on maximizing value through effective SingleStore use. This role requires a technically adept individual with a strong understanding of real-time big data and experience with database technologies. You will collaborate across teams, lead customer interactions, and advocate for clients internally. The position offers a remote or hybrid work arrangement in India and includes various benefits such as a technology stipend, health and wellness benefits, flexible time off, and stock options.

Requirements

• Degree in a tech-related field or equivalent experience
• 5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Solution Engineer, Solution Architect, Technical Support, Consulting, Engineering)
• 3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies
• Proficient in project management, issue tracking, and accountability
• Strong verbal skills for relational building
• Good presentation skills including leading customer facing technical and business workshops
• Experience in escalation management and risk mitigation, demonstrating business acumen
• Resourceful problem solver with creative approaches

Responsibilities

• Master SingleStore's core functionalities for diverse use cases
• Communicate SingleStore's value proposition and functionalities, backed by customer references
• Be responsible for a growing portfolio of customers with varying touchpoints
• Collaborate across teams to maximize client value
• Lead customer interactions from implementation to renewals and growth discussions
• Advocate for clients internally, providing valuable feedback
• Manage escalated ticket requests in collaboration with the Support team
• Disseminate updates on products, events, and maintain internal reports

Benefits

• Technology Stipend for New Employees
• Monthly Cell Phone and Internet Stipend
• Health and Wellness benefit
• In office catered lunches and monthly Sodexo credit
• Company and team events
• Flexible time off
• Volunteer time off
• Stock Options
• Health Benefits
• Retirement