Customer Success Engineer

Summary

Join SingleStore's Customer Success team and co-own a portfolio of accounts, building strong relationships and expanding SingleStore's presence. Your role focuses on maximizing customer value throughout the post-sales lifecycle by ensuring effective SingleStore usage. You will thrive in a dynamic, collaborative environment, contributing significantly to SingleStore's growth and customer adoption. This position requires a technically skilled individual with a strong understanding of real-time big data, vector databases, and AI use cases. Effective communication with technical and leadership teams is crucial for relationship building and optimizing client value. SingleStore is the exclusive database for data-intensive applications, enabling real-time transaction, analysis, and data contextualization.

Requirements

• Degree in a tech-related field or equivalent experience
• 5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Solution Engineer, Solution Architect, Technical Support, Consulting, Engineering)
• 3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies
• Proficient in project management, issue tracking, and accountability
• Strong verbal skills for relational building
• Good presentation skills including leading customer facing technical and business workshops
• Experience in escalation management and risk mitigation, demonstrating business acumen
• Resourceful problem solver with creative approaches

Responsibilities

• Master SingleStore's core functionalities for diverse use cases
• Communicate SingleStore's value proposition and functionalities, backed by customer references
• Be responsible for a growing portfolio of customers with varying touchpoints
• Collaborate across teams to maximize client value
• Lead customer interactions from implementation to renewals and growth discussions
• Advocate for clients internally, providing valuable feedback
• Manage escalated ticket requests in collaboration with the Support team
• Disseminate updates on products, events, and maintain internal reports

Benefits

• Technology Stipend for New Employees
• Monthly Cell Phone and Internet Stipend
• Health and Wellness benefit
• In office catered lunches and monthly Sodexo credit
• Company and team events
• Flexible time off
• Volunteer time off
• Stock Options
• Health Benefits
• Retirement