Customer Success Intern

Summary

Join RapidSOS's Summer Internship program, a full-time, immersive experience designed to complement your education with real-world application at a rapidly growing startup. As an intern on the Customer Success team, you will contribute to key projects enhancing client engagement and optimizing tools and systems. You'll gain hands-on experience, tackling meaningful projects, from creating dashboards and optimizing systems to shadowing Customer Success Managers. With mentorship, you'll take ownership of impactful projects, sharpening your technical and interpersonal skills, and supporting RapidSOS's mission to revolutionize emergency response. This is an amazing opportunity to join a dynamic startup and make a measurable impact. The internship offers a flexible startup work environment with rapid growth opportunities.

Requirements

• Actively working towards a Bachelor’s degree
• Strong work ethic and ability to multitask in a fast-paced environment
• Ability to work collaboratively and independently, depending on the nature of the work
• Highly self-motivated with tons of initiative
• Ability and appetite to learn quickly with a technical aptitude
• Laser-sharp attention to detail and a high standard for excellence
• No ego - our team believes in “purpose over pride” where no task is beneath us
• Operates with urgency and thrives in a fast-paced and ever-changing work environment

Responsibilities

• Contribute to the creation of dashboards, reports, analyses, and resources to empower clients with actionable insights
• Support Customer Success Managers (CSMs) with client-facing engagements, which may include shadowing opportunities
• Lead one (or more!) projects from initiation to completion with mentorship and guidance
• Optimize tools and systems to maximize the potential of our systems and enhance the GTM function
• Assist the team with additional ad hoc projects and analyses

Benefits

• The chance to work with a passionate team on solving one of the largest challenges globally
• Dynamic, fun work environment with a highly talented team
• Flexible startup work environment with rapid growth opportunities