E-commerce Ai Customer Success Intern

Summary

Join Atomic, a venture studio building companies from scratch, as a go-getter who owns the customer experience. You will onboard new users, provide support, conduct outreach, run experiments, analyze customer behavior, and generate reports influencing product development. This isn't just an internship; it's a masterclass in 0-1 company creation. You'll take initiative, push boundaries, and help build the future of e-commerce. The role requires prior experience in related fields and strong communication and interpersonal skills. Immediate availability is needed for a part-time role with a two-week trial period.

Requirements

• Prior experience in entrepreneurship, sales, customer service, or related fields
• Charismatic, high EQ, and strong interpersonal skills to build meaningful connections and trust with customers
• Exceptional verbal and written communication skills for clear and effective interactions
• Highly organized with a keen eye for detail and the ability to multitask efficiently
• Experienced in utilizing popular e-commerce tools like Shopify and HubSpot
• Skilled in creating organized, spreadsheet-based workflows to ensure agility and efficiency when needed
• A proactive, customer-focused mindset for solving problems and making impactful decisions
• Analytical and can draw non-obvious insights
• Available to work part-time throughout the spring while managing your academic responsibilities
• Available to start immediately with a 2-week trial period

Responsibilities

• Chat with customers like a pro—friendly, helpful, and tuned into their needs
• Showcase products/services, spill the details, and tackle any burning questions
• Be the matchmaker! Pair customers with their perfect products or custom solutions
• Set up demos, test drives, or appointments to keep things rolling
• Team up with sales and marketing for killer engagement strategies and promos
• Keep the CRM squeaky clean with up-to-date customer details and notes
• Check in post-purchase to spread smiles and handle any follow-up needs
• Generate reports which will be presented to our customers
• Isolating relevant data to inform future roadmap

Benefits

• Gain real-world experience in company building
• Work with a team of experienced entrepreneurs
• Be part of a disruptive new company
• Make a real impact on the e-commerce industry