Summer Intern, Customer Success

Summary

Join OpenSesame's paid summer internship program as a Customer Success Intern! This full-time, 7.5-week opportunity (June 17 - August 15, 2025) offers hands-on experience in a fast-paced environment. You'll work on impactful projects, collaborate with cross-functional teams, and gain valuable insights from leadership. The internship involves data analysis, process improvement, and contributing to customer engagement strategies. Compensation is $17/hour, and the role is fully remote. Apply by March 14, 2025!

Requirements

• Be a passionate and driven student or recent graduate
• Possess intelligence, curiosity, and fresh ideas
• Have a personal computer and access to consistent high-speed internet during working hours

Responsibilities

• Become familiar with OpenSesame’s Customer Success processes and tools
• Begin tasks such as cleaning up data in Customer Success Management (CSM) tools to ensure accuracy and reliability
• Start updating and maintaining resources like Customer Success Manager (CSM) onboarding materials
• Assist with generating renewal and upsell opportunities and processing these in Salesforce.com
• Contribute to Customer Success projects, such as conducting data analysis to identify trends and improvement areas
• Assist with drafting and reviewing standard operating procedures (SOPs) to support team workflows
• Collaborate with the Customer Success team to understand customer needs and propose potential solutions
• Establish yourself as a key resource for providing actionable insights and data to support decision-making
• Take ownership of a project focused on improving the efficiency and impact of CSM onboarding materials
• Develop recommendations to enhance customer engagement strategies based on insights gained during the internship
• Collaborate with other interns on a group-led project that will have a real impact

Preferred Qualifications

Complete a creative project (video, vision board, writing sample, or website) to showcase skills and interest

Benefits

• Paid internship ($17/hour)
• Full-time (40 hours/week) for 7 ½ weeks
• Opportunities to grow skills through training courses and meaningful work
• Participation in enriching program events, including learning opportunities, networking, community service projects, and book club discussions
• Remote work