Customer Success Operations Intern

Summary

Join Neo4j as a Customer Success Operations Intern and contribute to building and optimizing internal business tools using Retool, Zapier, and Neo4j's graph database. You will collaborate with cross-functional teams to solve operational challenges and enhance productivity. This internship requires experience with low-code tools, databases, and strong programming skills in JavaScript or Python. The ideal candidate possesses a passion for business efficiency and process automation. Neo4j offers a flexible work environment, mentorship opportunities, and a competitive hourly rate. The company also provides various benefits, including medical, dental, and vision insurance, 401(k), paid time off, and stock options for eligible roles.

Requirements

• Currently pursuing or recently completed a degree in Computer Science, Management Information Systems, Data/Analytics/Business Intelligence, or a related field
• Experience with Retool, AppSmith, Zapier, and databases (academic, personal, or professional experience is all applicable)
• Strong programming skills in JavaScript or Python, SQL, and API integration
• Passion for business efficiency, process automation, and workflow optimization
• Analytical mindset with the ability to identify inefficiencies and propose technical solutions
• Strong communication skills and ability to collaborate with non-technical teams

Responsibilities

• Design, develop, and optimize internal business tools using Retool, Zapier, and Neo4j’s graph database
• Work with revenue operations, sales development, renewals, and customer success teams to understand pain points and build scalable solutions
• Automate repetitive tasks and improve data workflows to enhance efficiency
• Integrate APIs, databases, and third-party services to streamline operations
• Continuously analyze and refine internal tools for usability, performance, and impact
• Document solutions and provide support to business users

Preferred Qualifications

• Experience with databases (SQL relational DBs of any sort, Neo4j graph DB, MongoDB, Snowflake, etc.)
• Familiarity with low-code/no-code development and automation tools
• UI/UX experience for internal tool development

Benefits

• Work on real-world business challenges and create tools that make a measurable impact quickly
• Gain experience in both software development and business process optimization
• Learn from experienced professionals in technology and operations
• Flexible work environment with opportunities for mentorship and career growth
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Certain leaves of absence
• Stock option grant
• Annual bonus