Customer Success Lead

Summary

Join TakeUp, LLC, a revolutionary hospitality revenue optimization company, as their Customer Success Lead. This role combines strategic leadership with hands-on execution, managing a team and key client accounts to maximize revenue potential. You will leverage data-driven insights and best-in-class service to achieve success. The ideal candidate possesses expertise in revenue management, a passion for team development, and the ability to manage customer portfolios. This is an opportunity to significantly impact a fast-growing SaaS company. The position offers a competitive salary, incentive program, pension, and a comprehensive benefits package. The role is remote or hybrid, with potential travel.

Requirements

• 5+ years in customer success or revenue management, ideally within a SaaS company, and 2+ years in a leadership or management role
• Previous titles like Manager of Customer Success or a related role indicate your ability to ensure customer satisfaction and loyalty
• Proven ability to mentor and lead a team while achieving both team and individual goals
• Strong understanding of revenue management principles and strategies, with a track record of driving measurable outcomes
• Comfortable interpreting data and analytics to inform strategies and guide decision-making
• Strong verbal and written communication skills to build trust with both customers and team members
• Collaborative mindset with the ability to work cross-functionally to achieve shared goals

Responsibilities

• Work directly with customers to analyze data, develop revenue strategies, and implement solutions that maximize their success
• Manage, mentor, and grow a team of Revenue Strategists, fostering a culture of excellence and collaboration
• Develop and execute revenue optimization plans aligned with TakeUp’s goals and customer needs, while directly managing a client portfolio to enhance pricing, forecasting, and overall revenue strategies through data-driven insights
• Partner with Sales, Product, and Marketing teams to identify opportunities for growth and deliver best-in-class service
• Use analytics to monitor performance, identify trends, and guide decision-making for both the team and individual clients
• Balance leadership duties with active involvement in customer engagements, serving as a trusted advisor to our partners

Benefits

• Competitive salary
• Incentive program
• Pension
• Comprehensive benefits package
• Remote or hybrid work