Stellar Health is hiring a
Customer Success Lead

Summary

The job is for a Customer Success Lead at Stellar Health, a US-based health tech company. The role involves managing customer relationships, driving strategy, and working closely with various teams across the organization. The position requires at least 4 years of previous work experience in a customer-facing role, preferably in healthcare and under long-term contracts.

Requirements

At least 4 years of previous work experience in a customer-facing role, preferably in healthcare and under long-term contracts

Responsibilities

End to end Customer Relationship Management, including defining and owning the overall Customer Success strategy for your customers, driving end-to-end customer performance, partnering with the growth team on upsell and renewal strategy, managing external and internal stakeholders, flexing data and analytics chops regularly, and balancing multiple priorities

Preferred Qualifications

Experience in working with customers under long term (one year or more) contracts in the healthcare industry

Benefits

Medical, Dental and Vision Benefits, Unlimited PTO, Universal Paid Family Leave, Company sponsored One Medical memberships and Citibike memberships, Medical Travel Benefits, a monthly wellness stipend, Stock Options & a 401k matching program, Career development opportunities, a broad calendar of company sponsored social events