Remote Customer Success Lead, Health Systems

Summary

Join our Customer Success Team at Stellar Health as we drive strategy and performance across health plans, major health systems, and other risk-bearing entities.

Requirements

• At least 4 years of previous work experience in a customer-facing role
• Prior experience working with VBC, Risk Adjustment or Quality programs
• Skilled at customer management and able to build relationships as a trusted & respected thought-partner
• Able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
• Experienced in prioritization and project management
• An exceptional communicator, able to crisply articulate problems and solutions even when operating under uncertainty

Responsibilities

• Defining and owning the overall Customer Success strategy for your customers
• Analyzing and monitoring trends in data to ensure we are on track to hit key performance metrics
• Driving end-to-end customer performance by proactively identifying and mitigating risks while spotting and leveraging opportunities for account expansion and increased customer outcomes
• Partnering with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business
• Managing external and internal stakeholders - you will need to be able to quickly build trusted relationships with varying seniority levels, deploying effective storytelling and prioritization as needed
• Flexing your data and analytics chops on a regular basis. You should be comfortable using data to help you understand how your customers are performing, which levers you may need to pull to drive more ROI, and accurately communicate how Stellar is contributing to customer goals

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program