Stellar Health is hiring a
Customer Success Lead

Summary

The job is for a Customer Success Lead at Stellar Health, a US-based health tech company. The role involves managing customer relationships, defining customer success strategies, analyzing data to drive performance, and partnering with various teams within the organization. The salary range is $120,000 - $140,000 with potential for an annual performance-based bonus and equity grant.

Requirements

• At least 4 years of previous work experience in a customer-facing role, with preference for candidates who have worked in healthcare AND have worked with customers under long term (one year or more) contracts
• Prior experience working with VBC, Risk Adjustment or Quality programs

Responsibilities

• End to end Customer Relationship Management
• Define and own the overall Customer Success strategy for your customers
• Drive end-to-end customer performance by proactively identifying and mitigating risks while spotting and leveraging opportunities for account expansion and increased customer outcomes
• Partner with our growth team on upsell and renewal strategy
• Manage external and internal stakeholders
• Flex data and analytics chops on a regular basis

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events