interface.ai is hiring a
Vice President of Customer Success

Summary

The job is for a leadership position in Customer Success, Customer Support, and Services at Interface.ai, a fast-growing AI + financial technology company. The role involves managing teams, developing strategies, onboarding customers, analyzing customer health metrics, handling escalations, driving renewals, and implementing training programs.

Requirements

• Bachelor’s Degree in Business, Management, or related fields. Master’s Degree in Business or a related field preferred
• 10+ years of Leadership experience in customer success, account management, or a similar role in a SaaS or tech environment

Responsibilities

• Lead, mentor, and scale the Customer Success, Customer Support and services teams
• Develop strong relationships with key stakeholders within client organizations
• Develop and implement strategies to maximize customer retention, upsell opportunities, and minimize churn
• Collaborate with the Product and Sales teams to ensure feedback from clients is channeled effectively and results in product improvements
• Oversee the customer onboarding process, ensuring it's efficient, effective, and tailored to individual customer needs
• Monitor customer health metrics, NPS scores, and other relevant KPIs. Use data to drive decisions and strategies
• Be the point of contact for any major customer issues or escalations, ensuring timely resolution and customer satisfaction
• Work closely with the sales team to drive renewals and identify upsell and cross-sell opportunities
• Implement training programs for customers to ensure they fully utilize and understand the value of our solutions

Preferred Qualifications

• Experience in AI-driven or tech companies preferred
• Multi-language proficiency preferred

Benefits

• Compensation is expected to be between $240,000 - $260,000. Exact compensation may vary based on skills and location
• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance