dLocal is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at dLocal based in Madrid or Barcelona. The role involves developing long-term customer relationships, providing feedback to internal teams, understanding customer needs, and improving productivity through Customer Success methodologies.

Requirements

• Good communication skills
• Excellent listening skills
• Self-motivation
• Problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• 5 years in Customer Success Management
• Fluent in written and verbal Spanish
• Fluent in written and verbal English
• Customer Success experience (B2B preferred)
• Advanced Excel Skills

Responsibilities

• Developing long-term relationships with customers
• Providing 'voice of customer feedback' to internal DLOCAL teams
• Collaborating with customers to better understand their goals and ambitions
• Prioritizing discovery of customer strategic needs, initiatives, and deployment opportunities
• Developing Customer Success methodologies and own team initiatives that improve productivity
• Interacting and working together with the different areas of the company

Preferred Qualifications

• Experience in payments - Huge advantage
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals

Benefits

• Flexible, remote-first dynamic culture
• Travel benefits
• Health benefits
• Learning benefits, among others