Awesomic is hiring a
Customer Success Manager

Summary

Join our awesome team as a Customer Success Manager and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.

Requirements

• Are available to work from 7 am to 4 pm Pacific time
• Have 3+ years of experience as a Customer Success Manager
• Are a problem solver and can work independently
• Have a self-driven, curious, and proactive nature
• Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side
• Are empathetic to people and are a patient and active listener
• Care about customers’ happiness and want to make their journey with the product outstanding and efficient
• Are a great communicator, and you speak fluent English
• Are responsible, well-organized, and able to multi-task and prioritize
• Are a friendly, open-minded person and a born troubleshooter
• Have proven experience with Hubspot and Intercom and are willing to explore and try new tools

Responsibilities

• Support daily communication with our customers via phone, chat, email, and the Awesomic app
• Work with CS metrics to analyze data and improve customer experience
• Establish clear retention goals and milestones to work towards
• Minimize customer churn
• Work closely with our Designers and Community Managers
• Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps
• Help process billing requests
• Encourage upsells and cross-sells
• Assist in customer onboarding and training
• Identify customer needs and recommend appropriate solutions
• Document customer interactions and follow up with customers
• Ensure customer satisfaction by providing timely and satisfactory resolutions

Benefits

• Mental health support program
• Work laptop (MacBook)
• Unlimited vacation days
• Coverage for courses and other learning activities
• Health insurance
• Ability to work in a hub in Warsaw, Kyiv, or Lisbon