BlueConic is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at BlueConic, a high-growth SaaS company in the martech space. The role involves quarterbacking and owning the creation of value for customers across the Customer Lifecycle by taking a consultative and strategic approach with key stakeholders.

Requirements

• At least 2+ years account management and/or CSM experience
• Clear and articulate communication skills with the ability to effectively communicate BlueConic’s operational and strategic impact across the Path to Value
• Sales Acumen: Thorough understanding of an Enterprise organizations structure and contracting processes
• Marketing Savviness: High marketing strategy IQ and the ability to navigate large, complex marketing structures
• A customer obsession with passion around helping companies transform their businesses with a first party data strategy
• Proficiency with and practical knowledge of multiple marketing or data technologies, and the ability to quickly adapt to new martech products
• Problem Solving Skills: Able to clearly identify a problem, propose a solution, and resolve the issue
• Determination: Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Collaboration: You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with senior leadership and build strong relationships with champions in accounts to ensure adoption and success with BlueConic
• Interpersonal skills and strive to maintain relationships with your customers and colleagues. You have a strong presence in meetings, on calls, etc
• Adaptability: Resilience to thrive amidst the frequent changes of a rapidly growing company

Responsibilities

• Maintain a customer-first attitude focused on driving sustainable long term value and retention through the lifecycle
• Collaborate with the customer to understand and refine their Experiences strategy by introducing new use cases that help to uncover partnership growth opportunities (CSQOs)
• Hold effective monthly calls and QBRs throughout the customer’s lifetime with BlueConic Experiences
• Manage and own the renewal process to drive timely and high rate renewals
• Build short and long term success plans that help guide and educate the customer on how to mature using the BlueConic Experiences platform. These plans will further highlight new use cases that help drive overall partnership growth (CSQO's)
• Support customers with any mid-cycle contractual negotiations and billing queries they may have
• Establish, own and nurture key stakeholder and executive relationships across the customer organization
• Manage internal communications to enable high quality value creation (support, onboarding, professional services, sales, product, marketing)

Benefits

• Annual base salary within the range of $70,000 — $95,000 USD
• Annual commission target within the range of $35,000 — $47,500 USD
• Comprehensive benefits package to full-time employees including a selection of medical, dental, and vision insurance plans, 401(k) matching, 28 vacation days annually, paid parenting leave, and more