Remote Customer Success Manager

Summary

The job is for a Customer Success expert at CloudSEK, a fast-growing cybersecurity product company. The role involves building trusted relationships with customers, managing projects, monitoring customer usage of the product, and working with the sales team to onboard and integrate new clients.

Requirements

• Have at least 3+ years of relevant industry experience in client-facing roles
• Strong technical / technical support or Network support background
• Experience with CRM software and MS Office & documentation

Responsibilities

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Develop and maintain long-term relationships with the customers
• Forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Monitor and analyze customer’s usage of our product, prepare reports
• Work with the Sales team to onboard and integrate new clients and develop existing client relationships
• Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
• Continual improvement of the contract and its service
• Track process compliance

Preferred Qualifications

Hands on cyber security experience is added advantage

Benefits

• Flexible working hours
• Generous medical insurance cover for yourself and your family/dependents
• Food, unlimited snacks and drinks are all available while at office