Digital Waffle is hiring a
Customer Success Manager

Summary

The job title is Customer Success Manager, located in Nottingham with one day a week in the office. The role involves building and maintaining customer relationships, understanding customer needs, resolving issues, collaborating with internal teams, providing product knowledge, and monitoring accounts for improvement opportunities. The salary is £30,000 per annum.

Requirements

• Previous experience in a customer success or customer support role from a previous B2B or the telecoms industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive mindset
• Technical proficiency in telecommunications products and services
• Ability to work independently and as part of a team
• Attention to detail and a commitment to delivering high-quality service

Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Understand customer needs and requirements to provide appropriate solutions
• Handle customer inquiries and resolve issues promptly and effectively
• Collaborate with internal teams to ensure seamless customer experiences
• Provide product knowledge and technical assistance to customers
• Monitor customer accounts and proactively identify opportunities to improve satisfaction
• Contribute to the continuous improvement of customer support processes

Preferred Qualifications

Familiarity with CRM software and customer support tools is a plus

Benefits

• Competitive salary of £30,000 per annum
• One day a week working in a collaborative office environment
• Opportunities for career growth and professional development
• Health and wellness benefits
• Supportive and inclusive company culture