WorkWave is hiring a
Customer Success Manager

Summary

Join TEAM Software (APAC) by Workwave as an experienced Customer Success Manager. Responsible for managing clients across Small to Enterprise companies, ensuring smooth onboarding, driving adoption, improving customer experience, and identifying up-sell and cross-sell opportunities.

Requirements

• Bachelor’s degree in business related field
• 1-3 years experience in Service, Account Management or related roles (preferably in a SaaS industry)

Responsibilities

• Ensure a smooth handover and onboarding process that exceeds customer expectations
• Monitor, facilitate and drive adoption through mapping product features to business needs
• Launch pilot programs, developing success plans and metrics as part of onboarding
• Manage project implementations, including running product training for nominated user groups
• Educate customers on terminology, features and the benefits of our products
• Manage the customer support channels and escalating issues through to the Senior Customer Success Manager or Head of Customer Success for resolution
• Support customer billing and renewals
• Identify up-sell and cross-sell opportunities and working with sales to continually grow accounts

Benefits

• Robust benefits package
• 5 days of flexible time off
• Calm App Subscription
• EAP Program
• Enhanced Parental Leave
• Personal Travel Discounts
• Paid Time Off for Volunteering
• Employee Discount Scheme
• Employee Referral Bonuses