Instructure is hiring a
Associate Customer Success Manager

Summary

Join Parchment as a Customer Success Manager, focusing on creating an exceptional member experience by managing and utilizing their eTranscript SAAS technology. This role requires excellent communication skills, computer proficiency, and successful management of 100-500 member accounts concurrently with a book of business between $2M and $3M.

Requirements

• BA or BS - 4 year college degree
• Passion for the education industry
• Excellent written and verbal communication skills
• Presentation and public speaking ability
• Computer proficiency with MS Office, Salesforce.com , and one SIS or ERP
• Successful management of 100-500 member accounts concurrently with a book of business between $2M and $3M

Responsibilities

• Cultivate an exceptional member experience by exceeding your member’s expectations through calls, emails, webinars, on-sites, and regional events
• Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions
• Be an effective communicator through conducting dynamic and well-informed presentations
• Demonstrate a mastery of Parchment’s products and services, their capabilities, and how they solve member business problems
• Manage all renewal and expansion opportunities for 100 -500 accounts

Preferred Qualifications

• Previous start-up and/or SaaS business model experience
• Project management experience
• MBA
• Experience managing or selling into accounts within the education industry
• Demonstrated successful Sales or Account Executive performance of at least 2 years
• Management consulting or strategic account management, of 2- 4 years

Benefits

• $60,000 - $90,000 a year
• We’ve always believed in hiring the most awesome people and treating them right
• At Instructure we participate in E-Verify
• We are an Equal Opportunity Employer
• All Instructure employees are required to successfully pass a background check upon being hired