DigitalGenius is hiring a
Customer Success Manager

Summary

The job is a Customer Success role at DigitalGenius, a venture-backed AI company. The role involves managing and ensuring the success of new and existing clients across North America and potentially UK. The position requires 2+ years client management experience in SaaS, a Bachelor's Degree, demonstrable proficiency building reports, exceptional presentation and relationship skills, ability to multitask, prioritize, and manage time effectively.

Requirements

• 2+ years client management experience in SaaS
• Bachelor’s Degree
• Demonstrable proficiency building reports via SFDC, Zendesk, Freshdesk, and/or Excel
• Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively
• Ability to multitask, prioritize, and manage time effectively and autonomously

Responsibilities

• Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise), and every phase of the post-sales customer lifecycle
• Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention
• Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers
• Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages
• Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones
• Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions
• Effectively communicate project requirements, status, and results to clients in a high-touch customer success model
• Field customer support inquiries and manage escalations throughout the customer lifecycle
• Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio

Benefits

• Fully remote with access WeWork membership
• Competitive Salary & Equity Package
• Generous Vacation Policy (20 days)
• Annual Company Week Off (in addition to Vacation Policy)
• Birthday Off (in addition to Vacation Policy)
• Monthly Fitness Stipend
• Medical, Dental, Vision Health Insurance for US-based Employees
• 401k for US-based Employees