Customer Success Manager

Summary

Join DoiT's global Customer and Product Success team as a Customer Success Manager, working remotely in the Eastern or Central United States. You will own a portfolio of accounts, guiding customers through their lifecycle and building strong relationships with key stakeholders. Leverage your expertise in cloud technology and financial operations to help customers realize value from DoiT's solutions. This role requires strong communication and problem-solving skills, along with experience in B2B SaaS customer success and public cloud platforms. You will be responsible for customer training, risk identification, and acting as a customer advocate. The ideal candidate is self-motivated, goal-oriented, and a highly motivated team player.

Requirements

• 2+ years of experience in Customer Success in a B2B Saas Company is a must
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure
• Experience driving success plans and achieving customer targets/goals/objectives
• Exceptional ability to communicate and foster positive business relationships with our customers and team members
• Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
• A proven track record of creative problem solving on internal and customer-facing issues
• Accountability and personal organization is a must
• Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
• Curiosity and self-motivation to learn and develop professional competencies
• Be fluent in English to a professional degree (verbal and written)

Responsibilities

• Own a portfolio of accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver customer training and education on the DoiT console
• Build deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
• Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and leadership
• Evaluate and analyze customer needs and share information with the DoiT organization and your manager
• Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
• Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

Preferred Qualifications

• Experience with finance or data analytics
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
• Additional languages

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program