Remote Customer Success Manager
at Dotcom-Monitor

Summary

Join Uptime.com as a Customer Success Manager and be the driving force behind nurturing and expanding relationships within Uptime's client portfolio. As a strategic partner, you'll enable customers to maximize the value of Uptime.com’s services, manage key customer accounts, align with decision-makers, and collaborate with internal teams to ensure we exceed client expectations.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar role in SaaS. or technology-driven environments
• Strong strategic thinking and problem-solving abilities
• Experience managing high-value accounts
• Ability to identify business opportunities. and successfully lead upsell, cross-sell, and renewal strategies
• Exceptional communication skills. , both written and verbal
• Data-driven mindset. , using metrics to track customer health and proactively identify areas for improvement

Responsibilities

• Serve as the dedicated account manager for Uptime.com's top-tier customers
• Develop trusted advisor relationships with key stakeholders, influencers, and executives
• Identify expansion opportunities within the customer base
• Lead cross-sell and upsell strategies to drive business growth
• Take ownership of retention strategies, working with top customers to reduce churn
• Build long-term, strategic success plans aligned with customer goals
• Collaborate closely with Product, Engineering, and Marketing teams
• Oversee and streamline the customer onboarding and activation process
• Track and monitor customer health metrics
• Lead outreach to high-value free trial users, executing strategies to convert them into long-term paid customers
• Align customer success initiatives with broader business objectives

Benefits

• Health Care Plan (Medical, Dental & Vision) for US Employees
• Generous PTO bank - including substituting your local or religious holidays!
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home