Remote Mid-Market Customer Success Manager

Summary

Join our Customer Success team as a Mid-Market Customer Success Manager and play a key role in driving company results through product adoption, renewal, and expansion. You will be the go-to partner for district leaders, manage a portfolio of mid-market accounts, and leverage data, tech stack, and customer insights to achieve client success criteria.

Requirements

• 3+ years experience managing a portfolio of accounts in EdTech and have demonstrated the ability to drive revenue through growth, retention, and expansion
• Meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them
• Experienced in client success planning, and able to ask discovery questions, actively listen, and synthesize client goals
• Leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with
• Mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals

Responsibilities

• Manage a portfolio of our mid-market accounts
• Work with districts to identify their goals and intended use with Newsela, and build out a partnership plan to achieve those goals
• Leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion
• Manage customers as they go through the Newsela Customer Journey, and ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle
• Partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients

Benefits

• Health & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul
• Work From Home: Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself
• Time Off: Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes
• Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers