Remote Customer Success Manager
at Persefoni

Summary

Join Persefoni's team as a Customer Success Manager, guiding customers through environmental sustainability digital transformation, driving business and technical value, and fostering customer engagement and user adoption.

Requirements

• Experience in ESG performance, sustainability management, or environmental consulting is a plus
• CSM or Account Management experience and preferably within the SaaS industry
• Comfortable in a fast-paced, global team
• Experience working closely with various levels of seniority on a customer team (C-level / Director / Manager / Analyst)
• Experience in technical training and adoption
• Ability to tactfully navigate challenging conversations, leveraging team support as needed
• Experience working with Customer Success Software (ChurnZero, Gainsight, etc.) is a plus

Responsibilities

• Cultivate the successful onboarding and adoption of the Persefoni platform to help customers realize the business value of our partnership and offerings
• Working as the primary point of contact alongside your account team, ensuring clear communication across all customer stakeholders
• Provide coaching and education to improve adoption of the Persefoni product
• Support customers on their sustainability journey and help them to navigate the carbon accounting requirements through data collection and uploads
• Identify and manage risk throughout the customer journey with proactive touchpoints and taking the lead in developing resolution strategies
• Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, CSAT and NPS scores
• Partner with Sales, Climate Solutions, Product, Engineering, Marketing, and Executives to help ensure expansion opportunities are identified and closed successfully
• Collaborate with Sales to build and execute on subscription renewal strategy for all of your customers
• Help organizations understand opportunities to improve applicable data sources, processes, ways to automate data flows to Persefoni, and understand the calculated outcomes in the platform

Benefits

• Annual base salary is dependent on skills, experience, qualifications, and location
• Generous PTO policy
• 401k with company match
• Medical, dental, and vision insurance
• Disability, life insurance
• Equity incentive plan