Customer Success Manager

Summary

Join our team as a Customer Success Manager (CSM) to lead account relationships, drive adoption and renewal of Echo360 products and services for higher education and corporate enterprise accounts.

Requirements

• Bachelor's degree (preferred), graduate degree (a plus)
• A minimum of 5 years related professional experience in: Consultative sales or account management or customer success
• Experience with Cloud/SaaS Applications

Responsibilities

• Actively promote new product offerings and features to accelerate adoption and drive usage growth
• Manage and renew existing account relationships
• Maintain a high level of customer satisfaction and drive referential opportunities for other accounts in the North America region

Benefits

• Comprehensive benefits including medical, dental, vision, life & disability insurance
• A 401(k) plan with company match and an unlimited PTO policy