Customer Success Manager

Summary

Join Hudl's Customer Success team as a Customer Success Manager in Latin America! You will manage a portfolio of top football and basketball clients, ensuring maximum benefit and ROI from their subscriptions. Responsibilities include developing strong customer relationships, providing comprehensive support and account management, and achieving yearly renewal targets. The ideal candidate is bilingual (Spanish and English), possesses a sports background, and demonstrates excellent communication and organizational skills. Hudl offers a flexible work environment, including remote options, and provides various benefits such as flexible vacation time, professional development opportunities, and support for wellbeing.

Requirements

• Be bilingual. Be fluent in Spanish and English
• Have a sports background. Be familiar with workflows across performance analysis and human performance workflows
• Possess organization skills. Be able to be organized, multitask and manage multiple projects and tasks simultaneously
• Be proactive. Enjoy going the extra mile to help a customer. Seeking out ways to help them improve their product experience is a step you like to take
• Be an excellent communicator. Presentation skills are key in this role
• Be technology-savvy. Understand what an API is and be able to pitch that to clients
• Be a relationship builder. Drive expansion and renew customers, relationships are key
• Be willing to travel. Be happy to hit the road and visit customers, as frequently as a monthly basis
• Be autonomous. Be a self-starter and be able to take initiative to solve problems

Responsibilities

• Develop strong customer relationships. Maximize satisfaction across a group of accounts and become a trusted partner for your customers
• Be involved in all aspects of support and account management. Demonstrate the products, educate customers and carry out a range of engagement and commercial activities
• Work toward goals. Throughout the year, CSMs work toward the achievement of quarterly and yearly renewal targets. Run meetings to understand client needs and identify opportunities for upselling additional services

Preferred Qualifications

• Have customer-facing experience. Have held a client-facing role, preferably in a technology company
• Be analytical. Be comfortable looking through metrics that showcase user behavior and engagement
• Have knowledge of Hudl products. If you’ve used our products before, that’s a plus

Benefits

• Champion work-life harmony. Offer flexibility in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too
• Guarantee autonomy. Have an open, honest culture and trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas
• Encourage career growth. Be lifelong learners who encourage professional development. Offer tons of resources and opportunities to keep growing
• Provide an environment to help you succeed. Invest in our offices, designing incredible spaces with our employees in mind. Provide the tech you need to do your best work, whether at the office or working remotely
• Support your wellbeing. Offer medical and retirement benefits for employees—but no matter where you’re located, have resources like our Employee Assistance Program and employee resource groups to support your mental health