Customer Success Manager

Summary

Join SupportYourApp as a Customer Success Manager and thrive in a fully remote, multicultural environment. You will manage the entire customer onboarding process, act as a liaison between customers and internal teams, and ensure customer satisfaction. This role requires excellent English skills, 1+ years of experience in account management or customer success (ideally in SaaS), and strong conflict resolution skills. Enjoy a competitive compensation package in USD, good bonuses, paid training, and a supportive work environment focused on your growth and work-life balance.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Mandatory 1+ year experience in account management or customer success, ideally in a SaaS environment
• Conflict resolution and de-escalation skills
• Sales orientation with a focus on customer retention and growth
• Ability to manage multiple tasks and customer relationships simultaneously
• Mature and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Communicate effectively with partnering merchants
• Manage the entire onboarding process post-deal closure
• Send emails, schedule demo calls, and guide customers through the installation process
• Act as a liaison between customers and the internal support and IT teams
• Conduct regular check-ins with existing customers to ensure satisfaction
• Oversee the renewal process for all customers
• Identify opportunities to expand customer usage and recommend additional services
• Assist in managing large projects requiring extra coordination and attention to detail
• Address any logistical challenges that may arise

Preferred Qualifications

Experience in operations, logistics, or support coordination

Benefits

• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development