iManage is hiring a
Customer Success Manager

Summary

The job is a remote Customer Success Manager position at iManage, where the employee will manage a customer portfolio, improve customer interactions, and achieve customer outcomes. The ideal candidate should have relevant experience in Management Consulting, Relationship Management, or Customer Success in a SaaS environment.

Requirements

• A Bachelor’s Degree in Business, Business Administration, Information Management, or the equivalent
• A minimum of 3-5+ Years’ experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment

Responsibilities

• Work with the iManage Cloud customer base to ensure the customer is obtaining value from their subscription by identifying and delivering customer business outcomes
• Improve customer interactions and achieving outcomes for all products and services in order to ensure the highest possible loyalty and satisfaction
• Work closely with field facing teams such as Sales, Channels and Alliances, Product Management and key executive customer stakeholders by providing advisory and guidance for achieving customer desired outcomes while coordinating iManage activities and serving as an advocate for the customer in support of customer preservation
• Continue to build strong relationships demonstrating accountability, authenticity and adaptability with key customer and channel stakeholders and work with Product, Support, Engineering, Cloud Services, Training, and Partner Enablement to continue delivering value to the customer and executing programs to drive value and adoption of the customer desired outcomes with a focus on ensuring retention

Benefits

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols
• Own my career path with our internal development framework. Ask us more about this!
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!