Jooble is hiring a
Customer Success Manager

Summary

The job description is for a Customer Success Manager at Jooble, a Ukrainian product IT company that operates a job search website. The position involves building relationships with customers, developing strategies, and providing consulting services to clients. The company offers remote work, flexible hours, education opportunities, health insurance, mental health support, vacation days, and sick leave.

Requirements

• German language proficiency not lower than Upper Intermediate
• English language proficiency not lower than Upper Intermediate
• Experience in building effective communication and negotiating with clients/partners/users from 1 year
• Independence, well-developed communication skills
• Listening skills, presentation and counselling skills
• Empathy and enjoyment of helping people
• Basic understanding of PPC advertising products
• Experience in making decisions based on numbers
• Proactivity and hands-on mentality to help develop product and internal processes

Responsibilities

• Development of long-term and mutually beneficial relationships with customers that leads to increasing budgets and revenue
• Assistance in developing the client’s project — analysis, creation of the development strategy, and selection of the most effective tools
• Helping every client to get the best results while working with the platform, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research
• Consulting clients on the use of our services
• Generating ideas and finding solutions individually for every client which will bring the best results

Benefits

• Work from anywhere
• Flexible working hours
• Education. We cover training costs: professional courses, webinars, and language courses
• Healthcare. We provide health insurance for everyone who has worked for more than 3 months
• Mental Health. We are cooperating with the well-being service. It provides employees with psychological consultations or a 50% discount on different psychologists’ services
• Vacation and Sick Leave. 24 days of annual leave, paid sick days, + the possibility to take 4 additional sick days without a medical certificate