Keyrock is hiring a
Customer Success Manager

Summary

Job Description: A Crypto-Native Customer Success Manager is needed by Keyrock to onboard new customers, maintain strong relationships, become a strategic partner, track customer usage, and work closely with various departments. The role requires 3+ years of experience as a Customer Success Manager or related position for a digital asset infrastructure player, strong problem solving skills, and the ability to evolve business strategy based on research, data, and industry insights.

Requirements

• 3+ years of experience as a Customer Success Manager, Account Manager or related position for a digital asset infrastructure player
• Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale
• Strong problem solving and analytical skills
• Ability to evolve business and product strategy based on research, data, and industry
• Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations

Responsibilities

• Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey
• Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision
• Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively
• Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements

Benefits

• A competitive salary package, with various Freelancer benefits
• Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
• The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence