Klarity is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Klarity, a fast-growing company that automates document review for Finance and Accounting teams. The role involves leading the implementation of Klarity with customers, defining the playbook for GenAI transformation, developing trusted advisor relationships with customers, and partnering with internal teams to ensure customer success.

Requirements

• 5-10 years prior experience in Implementation, Sales/Success/Solution Engineering, or other customer-facing roles with Enterprise customers
• Strong track record of leading successful implementations of software/SaaS solutions of $200k+ Annual Contract Value
• Desire to be on the bleeding edge of Gen AI and be the first to develop the Enterprise Gen AI implementation and customer success playbooks
• Comfortable with technical complexities and can own breaking down technical requirements into tasks that can be delegated to engineers
• Enjoy high-paced environments where you get to wear multiple hats, build processes, and consistently problem-solve
• History of fostering strong relationships with customers and teammates, including senior-level executives
• Tactful and poised under pressure
• Appetite to learn and have an ownership mentality - if you see something needs to be done, go do it

Responsibilities

• Lead the implementation of Klarity with our customers to drive initial product value
• Partner cross-functionally on ongoing discovery of new use cases and translate customer needs into product solutions
• Define and evolve the Customer Success playbook for GenAI transformation for our customers
• Develop trusted advisor relationships with customers to ensure they are achieving value
• Engage in close collaboration with Product and Engineering teams representing the voice of the customer
• Partner with internal teams and customers ongoing to secure successful engagement, adoption, and growth

Benefits

Location: San Francisco (Open to Remote)