Enterprise Customer Success Manager

Summary

Join Level AI as a critical member of the team and play a high-impact role in shaping the future of AI-driven enterprise applications. You will work with cutting-edge technologies, develop relationships with customers, and drive process change and product adoption.

Requirements

• 6+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service, or customer-facing roles
• Eager to learn, try new things, and take calculated risks
• Data-driven, a process-oriented individual who can point to ways you’ve upleveled the product/process and people in your professional experience past
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Responsibilities

• Maintain ownership of a portfolio of existing customers
• Develop relationships and key understanding of the customers’ business and usage of Level AI
• Help ensure the customer is getting value from the product
• Driving process change and product adoption through change management, training and enablement, project management, and executive relationships
• Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior
• Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value
• Championing and owning customer retention and partnering with sales on upsells
• Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
• Confidently working in an ambiguous environment, collaborating internally and externally to solve pain points for your customer
• Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers
• Be an expert in Level AI product