Level AI is hiring a
Customer Success Manager, Remote - United States

Summary

The job is for a Customer Success Manager at Level AI, a Series B funded startup specializing in Voice AI. The role involves managing customer relationships, driving product adoption, monitoring customer health, conducting quarterly business reviews, advocating for customer needs, and being an expert in the company's product. The ideal candidate has 6+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service, or customer-facing roles.

Requirements

6+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service, or customer-facing roles

Responsibilities

• Maintain ownership of a portfolio of existing customers and develop relationships
• Drive process change and product adoption through change management, training, project management, and executive relationships
• Monitor customer health across the customer journey and take data-driven actions to influence the right behavior
• Conduct Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value
• Champion customer retention and partner with sales on upsells
• Advocate for customer needs and educate them on adopting new features as we continue to enhance the product
• Confidently work in an ambiguous environment, collaborating internally and externally to solve pain points for your customer
• Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers

Preferred Qualifications

• Eager to learn, try new things, and take calculated risks
• Data-driven, a process-oriented individual who can point to ways you’ve upleveled the product/process and people in your professional experience past
• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Benefits

Market-competitive compensation based on the skill set and aptitude of the candidate