Miovision is hiring a
Customer Success Manager

Summary

Miovision is seeking a Customer Success Manager to manage customer relationships, onboarding, and drive growth. The role requires a Bachelor's degree or equivalent experience, 5+ years in technical account management, strong communication skills, and the ability to learn technical concepts. The position offers comprehensive health benefits, variable incentive plan, 401(k) matching, extended weekends, internet subsidy, remote work allowance, unlimited vacation policy, and virtual fitness classes.

Requirements

• Bachelor’s degree or equivalent experience in information technology, engineering, or business development
• 5+ years of experience in technical account management, project management, installation, or configuration in a technical field
• 5+ years of experience supporting customers in a business-to-business technical industry
• Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support
• Ability to learn technical concepts around our product and our customer’s requirements, aligning the two
• Required passion and empathy to understand your customers and deliver to their needs
• Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you
• Strong oral and written communication skills
• Proven track record of owning customer relationships from ‘new to renew’, including onboarding, adoption, expansion, and renewal
• Located in the Central US to be close to your direct partners and key accounts

Responsibilities

• Successfully manage customer relationships from ‘new to renew’, including onboarding, adoption, expansion
• Document each individual customer journey and implementation process with a focus on accuracy and data integrity
• Develop trusted relationships with customers including executive sponsors, key contacts, and end-users
• Own a book of business with partners and customers, driving retention and growth rates
• Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience
• Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way
• Be a problem solver for your customers and internally – see a challenge, create a solution
• Proactively monitor and manage customer health, risk, escalations and opportunities
• Coordinate with the product team on product documentation and customer enablement
• Supporting customers and our distributor network with Technical Implementation of both Miovision Hardware and Software

Preferred Qualifications

• Experience in the Traffic and ITS industry
• Experience with networking and IOT

Benefits

• Comprehensive health benefits starting on day one
• Variable Incentive Plan
• 401(k) matching
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Internet subsidy and a remote work allowance
• Unlimited vacation policy
• Virtual fitness classes