Customer Success Manager

Summary

Join Moonvalley, a leading generative AI company, as a Customer Success Manager! You will play a crucial role in maximizing client value by onboarding clients, overseeing projects, and building strong relationships. Based in Toronto and fully remote, this position requires managing enterprise accounts, project managing large-scale projects, and assisting with prompt engineering. You will collaborate with product and support teams, providing customer feedback to shape the product roadmap. Occasional travel is expected, and the role demands a high level of commitment.

Requirements

• 3+ years of experience providing white-glove service for enterprise clients
• Strong project management skills, paying attention to every detail and deadline
• Early stage startup or marketing agency experience
• Extremely agile and adaptable to shifting priorities
• Excellent written and verbal communication skills, can boil down complex concepts for varying audiences

Responsibilities

• Support during the pilot phase, establishing a relationship with key decision makers and helping to ensure an excellent experience that leads to a continued partnership
• Take ownership over key enterprise accounts post-sale, providing responsive, high touch service and overseeing the execution of their projects
• Project manage large-scale image and video generation projects for enterprise brands and retailers, managing support resources to ensure on-time and on-brand delivery
• Assist with prompt engineering for your book of clients, helping to design prompts that create visuals that meet all client specifications
• Maintain timely, clear notes on clients, keeping HubSpot up to date and contributing to the weekly Customer Success report
• Collect, synthesize, and share customer feedback to help inform the product roadmap, collaborating closely with leadership and the product team, acting as a customer advocate

Preferred Qualifications

• Previous hands on experience with HubSpot
• Experience with generative AI prompting

Benefits

• Fully remote
• Occasional offsite travel