MyAdvice is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at MyAdvice, a digital marketing software and services company. The role involves ensuring client success by acting as their trusted advisor on digital marketing concepts, encouraging effective product adoption, and nurturing long-term relationships. The ideal candidate will have proven success in a similar client-facing role within a SaaS organization, excellent communication skills, strong collaboration skills, and the ability to handle client escalations with finesse.

Requirements

• 2+ years client facing experience in customer success, account management or consulting
• 2+ years managing digital marketing strategy including SEO, PPC, social media, reputation management, website consulting, local business listings, etc
• 1+ years of consultative sales experience
• Web savvy with a general knowledge of HTML, Wordpress, GSuite Products, Google Adwords, Google My Business, and Google Analytics
• Degree in Marketing, Advertising, or related education preferred
• Project Management experience preferred
• High speed internet connection and dedicated work space to facilitate a remote working environment
• Legally authorized to work in the United States

Responsibilities

• Develop an expert knowledge of the MyAdvice digital marketing product and service suite
• Own the overall relationship with assigned clients to ensure their retention, growth, and satisfaction
• Educate clients on their products and services to encourage software adoption
• Identify, pursue and close upsell opportunities striving to achieve monthly sales metrics
• Work to deeply understand your client’ objectives so you may help them achieve those goals
• Hold monthly, semi-monthly or quarterly calls with clients to review campaign performance
• Act as the client's trusted digital marketing advisor to guide their digital marketing efforts
• Utilize upsell skills to consult clients on new product and service opportunities
• Collaborate effectively within a small team and across departments
• Improve client satisfaction and strive to increase advocacy by turning clients into raving fans
• Drive meaningful contributions toward the key metrics for your team including logo retention, revenue retention, upsell MRR, NPS, and CSAT
• Support change as we continue to evolve and grow a world-class customer success organization
• Identify opportunities for continuous improvement with a mindset toward achieving operational excellence

Benefits

• Employer Contributed Plans: Medical, Vision, Life and AD+D Insurances
• Voluntary Plans: Dental, Critical Illness, Accident and Pet Insurances
• Unlimited Paid Time Off + 12 Paid Holidays
• Flexible Schedules + Early Out Fridays!
• 401(k) Plan with 50% Company Match (up to 6%)
• Employee Assistance Program (mental health services, financial/legal consultations and more!)
• Tuition Reimbursement Program (up to $1,800 annually) and Executive Mentorship Program
• Leadership Training Program: Learn the basics of how to lead a team! Available to all employees
• Ongoing Personalized Coaching and Career Development
• Casual Dress and Fun Work Environment (games, coffee, snacks, etc.)
• Core Value 'Pay It Forward' Initiative, Project Fantastic (client collab) and more!