Remote Customer Success Manager

Summary

The job description is for a Customer Success expert at Panoptyc, a company that uses AI to detect theft in markets across the US. The role involves managing key accounts, retention, upsells, and improving customer satisfaction. The ideal candidate should have 3-6 years of Customer Success experience, 2+ years of Enterprise Customer Success experience, and be exceptionally intelligent, proactive, self-reliant, dependable, and adept at problem-solving.

Requirements

• 3-6 years of Customer Success experience
• 2+ years of Enterprise Customer Success experience

Responsibilities

• Spearhead customer success efforts, manage key accounts, retention, and upsells
• Nurture the Key Account relationship, develop relationships within the Key Account organization
• Ensure customer needs are met promptly and efficiently, conduct quarterly business reviews to address concerns, assess additional training needs, and gather feedback on software improvements
• Identify expansion opportunities, improve customer satisfaction
• Collaborate closely with Customer Support and Implementation Teams to resolve customer concerns
• Exhibit unwavering diligence in follow-up procedures, ensuring that every customer query and request receives due attention and resolution
• Effectively communicate enhancement requests to the product and development teams

Preferred Qualifications

• 1-3 years of Account Management experience
• Key Accounts management experience

Benefits

Annual Compensation: $40,000 - $50,000 (USD)