Recast Software is hiring a
Customer Success Manager

Summary

The job is for an Enterprise Customer Success Manager at Recast Software. The role involves managing relationships with key customers, expanding usage of current and new products, serving as a subject matter expert, maintaining a consistent cadence of communication, managing the renewal process, and working cross-functionally with various teams.

Requirements

• 5+ years of relevant work experience in customer facing roles managing 6-figure+ accounts
• Proven track record of managing and growing large, strategic accounts with a focus on customer satisfaction and retention
• Proficiency in Salesforce or similar CRM tool
• Proficiency in Gainsight, ChurnZero, or similar Customer Success platforms

Responsibilities

• Become the main point of contact and champion of your customer portfolio; driving customers towards more value, more usage, and an expanded product suite
• Operate with a bias for action and a customer first mentality with the ability to triage time and effort on the most impactful items
• Create and build strong trusted advisor relationships with customer stakeholders across IT, Security, and Helpdesk functions to understand and align with business problems across the customer's organization
• Collaborate deeply with the customers cross-functional teams to ensure that the combination of SCCM/Intune & Recast products is meeting business needs
• Serve as a Subject Matter expert. Stay current with industry trends and provide proactive best practices for configuration management, patching and deployment methodologies to enhance efficiency and security
• Maintain a consistent cadence of communication to your customers, deploying various channels (e.g. QBRs, Success Plans, Email, Playbooks) to increase customer retention, revenue growth, and product adoption
• Manage the renewal process and work closely with the Account Manager to identify opportunities for expansion
• Work cross functionally with Support and Product to prioritize recurring issues for resolution, marshalling resources across Recast as needed to support customer success
• Work with Recast systems for the creation, management, and tracking of customer information

Preferred Qualifications

• Strong working knowledge of the Windows desktop and server operating systems with an emphasis on Modern Endpoint Management
• Experience working in a software company with more than 250 employees or over $100 million in annual revenue

Benefits

• The salary range for this position is $85,000-$95,000. Additionally, this role includes incentive compensation of $15,000 annual based on a commission plan
• Medical, dental, and vision
• FSA or HSA with company contributions
• Employer paid STD, LTD, AD&D and life insurance
• 401k with 4% employer match
• Work-life balance, flexible time off, and remote work options
• Parental leave