Signify is hiring a
Customer Success Manager

Summary

The role of a Customer Success Manager at Signifyd involves managing customer success, promoting the company's expected outcomes, and becoming fluent in fraud, e-commerce, and payments. The position is remote.

Requirements

• 2+ years of Customer Success Management or Account Management; technology background preferred
• Customer management experience within complex accounts
• Excellent communication and presentation skills
• An analytical and metrics-driven work style
• Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
• Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
• Motivated, resourceful, detail-oriented, and highly organized
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment

Responsibilities

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
• Identify, establish, and strengthen relationships with current and potential team members within your accounts
• Close renewals and seek out additional expansion opportunities within your book of business
• Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
• Work with Marketing to identify and convert successful customers into advocates
• Embody Signifyd values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Be a face of the company at trade shows and other industry events, both virtually and in person
• Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team

Preferred Qualifications

Background in e-commerce, fraud or payments industries is a plus

Benefits

• Signifyd provides a base salary, bonus, equity and benefits to all its employees
• USA Base Salary Pay Range: $85,000 — $110,000 USD