SWORD Health is hiring a
Customer Success Manager, Remote - United States
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Customer Success Manager closed
🏢 SWORD Health
💵 ~$72k-$94k
📍United States
Summary
The job is for a Customer Success team member at Sword Health who will manage enterprise customers, build relationships, and grow the client portfolio. The role requires 3+ years of experience in customer success or account management, preferably in the digital health or benefits space.
Requirements
- Passionate about bringing world-class healthcare to those who need it
- 3+ years of experience in enterprise-level customer success, implementation, or account management roles
- Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations/partners
Responsibilities
- Manage the end-to-end client lifecycle for a growing list of enterprise customers
- Drive client implementation, employee engagement, and demonstration of value
- Define, coordinate, and monitor the implementation project timeline
- Build trusted & strategic relationships with customers
- Own a strategic area of Sword’s Customer Success practice
- Monitor performance and deliver quantifiable & qualitative insights to customers
- Develop client account plans
- Advocate for the needs of our customers internally
Benefits
- Comprehensive health, dental and vision insurance
- Equity Shares
- Discretionary PTO Plan
- Parental leave
- 401(k)
- Flexible working hours
- Remote-first Company
- Paid Company Holidays
- Free Digital Therapist for you and your family
This job is filled or no longer available
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