SWORD Health is hiring a
Customer Success Manager, Remote - United States

Summary

The job is for a Customer Success team member at Sword Health who will manage enterprise customers, build relationships, and grow the client portfolio. The role requires 3+ years of experience in customer success or account management, preferably in the digital health or benefits space.

Requirements

• Passionate about bringing world-class healthcare to those who need it
• 3+ years of experience in enterprise-level customer success, implementation, or account management roles
• Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations/partners

Responsibilities

• Manage the end-to-end client lifecycle for a growing list of enterprise customers
• Drive client implementation, employee engagement, and demonstration of value
• Define, coordinate, and monitor the implementation project timeline
• Build trusted & strategic relationships with customers
• Own a strategic area of Sword’s Customer Success practice
• Monitor performance and deliver quantifiable & qualitative insights to customers
• Develop client account plans
• Advocate for the needs of our customers internally

Benefits

• Comprehensive health, dental and vision insurance
• Equity Shares
• Discretionary PTO Plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first Company
• Paid Company Holidays
• Free Digital Therapist for you and your family